Our Stories

Here’s To Our Quality and Innovation Champions

The theme 'Quality & Innovation: Reimagined' set the stage for two awesome days of learning among staff across our global network. Find out who prevailed in the 2021 IHH Quality Summit and Innovation Challenge.

How do we leverage the deep pool of knowledge and experience across our vast network to improve patient care and outcomes? How can we use innovation to improve our services, grow our capabilities and even disrupt healthcare?

IHH looks within to find these answers and more at our annual IHH Quality Summit (combined with the IHH Innovation Challenge for the first time) on 27 and 28 of September.

The virtual event saw more than 4,400 staff from Malaysia, Singapore, Turkey, India, China, Hong Kong and Brunei celebrating and sharing projects and ideas that will help us approach, deliver and measure quality and innovation in a post-pandemic world.

In his closing speech, IHH Managing Director & CEO Dr Kelvin Loh shared, “I’m thrilled to see this has now become part of our culture, our DNA. It is great to see quality improvement and innovation coming together in one summit for the first time. It is clear that we are and we must continue to embrace disruptive technology to transform our care.”

2021 Quality Summit Winners:

IHH GCEO Quality Award (Clinical Excellence) >> Singapore: Improve Skin-To-Skin Contact Rate of Mother and Baby

IHH GCEO Patient Safety (Best Catch) Award >> Gleneagles Hospital Singapore: Ya Mohn Phu, Registered Nurse

IHH GCEO Quality Award (Service Excellence Team Award) >> Fortis Healthcare, India: Improving Patient Satisfaction with F&B Services

IHH GCEO Service Excellence Award (Individual Award) >> Fortis Hospital, Mohali: Ishwinder Kaur, Patient Experience Department

2021 Innovation Challenge Winners:

1st Place: Eagle Wings (IHH Singapore, Gleneagles Hospital) Rapid Room Release (R3) Tracker

2nd Place: T-Bus Task Force (Acibadem Healthcare) Tele Breast Ultrasound

3rd Place: Team 7 West GEH (IHH Singapore) Wound Analyzer Mobile Application

4th Place: SMARTHub (IHH Malaysia) Sales Journey Synergy for Growth

5th Place: Athena (Fortis Healthcare) AI Radiologist Friend not Foe

While the competition for this year's best quality improvement projects and innovative ideas has drawn to a close, the journey never ends in our pursuit of continuing excellence for our patients.