Going Above and Beyond for a Healthier Tomorrow

 

Our sustainability journey to build a better world starts with three simple words.

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These three words sum up IHH Healthcare’s shared aspiration:

  • Our vision to be the world’s most trusted healthcare services network;
  • Our purpose to touch lives and transform care;
  • Our commitment to provide greater good to our patients, our people, the public and our planet.

Care

As a world-leading integrated healthcare provider, we aim to make healthcare not just about health, but care, with a pulse of empathy.

For Good

Because we believe in building a better world, not just for us but for generations to come.

Care

As a world-leading integrated healthcare provider, we aim to make healthcare not just about health, but care, with a pulse of empathy.

For Good

Because we believe in building a better world, not just for us but for generations to come.


Our Sustainability Approach

Doing no harm is one of the key principles of the Hippocratic Oath. At IHH Healthcare, sustainability means going beyond doing no harm; to care for good.

We anchor our sustainability approach to make a positive impact on our patients, our people, the public and our planet. We strive to provide excellent care and outcomes to our patients; champion total well-being, development and inclusiveness for our people; give back to the communities in which we operate; while protecting our only home – our planet.

 

Patients
Patients

Our patients are the reason for our existence. Our relentless pursuit of excellence stems from an innate desire to empower our patients and to offer them accessible, personalised care with the best possible outcomes.

People
People

Our employees are the heartbeat of our organisation who make our purpose to touch lives and transform care possible. We bring out the best in them by investing in their development and total well-being, as well as by fostering a safe, enriching and inclusive workplace.

Public
Public

Beyond being a trusted partner to governments during healthcare crises, we leverage on our medical expertise and partnerships to create a healthier society through medical intervention, health literacy and outreach programmes.

Planet
Planet

Slowing climate change is the need of the hour. We are charting our sustainability roadmap with the aim to first reduce our carbon footprint and waste.

We live our purpose of touching lives and transforming care by:

Our patients are the reason for our existence. Our relentless pursuit of excellence stems from an innate desire to empower our patients and to offer them accessible, personalised care with the best possible outcomes.

Clinical Excellence

Providing safe and quality care with best-in-class clinical outcomes for patients.

Value Driven Outcome (VDO)

Being transparent and using data to improve quality and outcomes while minimising costs.

Operational Excellence

Ensuring a seamless patient experience through operational efficiencies and continuous improvement projects.

Transparency

Publishing clinical outcomes and leveraging artificial intelligence for greater billing accuracy.

Service Excellence

Raising satisfaction levels by fostering a patient-centric service culture that acts on feedback.

Healthcare Digitalisation

Enhancing our digital services for greater accessibility and convenience, while empowering patients to better manage their health.

Data Privacy and Security

Taking care of our patients' rights to privacy, and protecting our operations from cyber-attacks and data breaches, through secure systems and robust technology.

Bringing out the best in our people by investing in their total well-being and development and fostering a safe, enriching, and inclusive workplace.

Employee Safety and Total Well-being

Ensuring a safe culture and environment that prioritises holistic employee well-being.

People Engagement and Talent Development

Nurturing a strong people engagement culture by getting regular feedback, and having development programmes to bring out the best in our talent.

Diversity and Inclusion

Embracing a diverse and inclusive culture that drives creativity, innovation, and employee satisfaction.

Leveraging our strong medical expertise and partnerships to care for local communities through medical intervention, health literacy and outreach programmes.

Antimicrobial Stewardship

Ensuring compliance to treatment guidelines for antibiotic prescriptions and promoting responsible use of antibiotics through public education and partnerships.

Reducing Disease Burden

Enabling early detection and prevention for the top two causes of mortality — cancer and cardiovascular diseases — through public education, innovative technology, and investing in companies that support our cause.

Corporate Responsibility

Availing quality healthcare to underserved communities.

Advancing environmental stewardship and reducing our carbon footprint to protect our planet today and for generations to come.

Energy Management

Reducing carbon and greenhouse gas emissions by improving energy efficiency for a better tomorrow.

Waste Management

Ensuring responsible treatment of hazardous and medical waste streams, while taking initiatives to minimise overall waste.

Sustainability Reporting and Governance

Our sustainability approach is founded on a strong reporting and governance structure, guided by our Group-wide Sustainability Policy.

Reporting

Our sixth annual Sustainability Report documents our efforts to explore and enhance sustainability aspects of our business.

Learn more about our sustainability efforts:

* The material matters reflected on this website will be updated in our FY2022 Sustainability Report.

Our Sustainability Policy

Our Group-wide Sustainability Policy, updated in May 2022, outlines our commitment to uphold sustainable practices across our operations and includes our governance structure.

Our Sustainability Focus

The key pillars to keep us focused and how they are linked to the United Nations Sustainable Development Goals (SDGs).

Our Sustainability Goals

At IHH, sustainability means caring for our patients, our people, our communities and our planet. We put forward our sustainability goals that we set out to achieve.

Our Partners

IHH is proud to be the first healthcare partner of the WWF-Singapore's (World Wide Fund for Nature Singapore) Plastic ACTion (PACT) Initiative. WWF PACT aims to reduce waste and move towards a circular economy.

Waste management is a key focus area of IHH's sustainability plan which targets to reduce 90% single-use virgin plastics in non-clinical areas starting with Singapore and Malaysia markets in 2023. By partnering with WWF PACT, IHH aims to make a real impact in reducing plastic waste and to champion sustainability initiatives by sharing our success stories.

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