Our Healthcare Services
Care is at the heart of what we do. Our vast healthcare network provides a full spectrum of integrated healthcare services, no matter what kind of care our patients need.
Primary Care
We provide patients with access to basic day-to-day healthcare services through outpatient treatment, routine check-ups and vaccinations. These services include preventive care and patient education.
Secondary and Tertiary Care
Our secondary care comprises specialist consultation, local surgeries, emergency care, laboratory services, diagnostics and acute treatment. Our tertiary care goes a step beyond with specialist consultative care, advanced treatment, complex surgeries and inpatient care.
Quaternary Care
We have deep capabilities in quaternary care, an advanced level of medical care that involves high-intensity complex surgeries such as organ transplants, neurosurgery, cardiac surgery and reconstructive plastic surgery. Performing these complex procedures is made possible by our highly trained, experienced surgeons and best-in-class intensive care units and facilities.
Complementary Ancillary Services
Our suite of complementary ancillary services includes comprehensive diagnostics, analytical laboratory testing, therapeutic radiology, physiotherapy, integrated rehabilitation and advanced molecular diagnostics.
Financial Capital
IHH has a strong financial profile in our home and key markets. We have good access to capital and invest for growth with a disciplined and prudent approach supported by a cash-generative operating model.
Physical Capital
Our integrated healthcare network boasts multi-specialty hospitals, medical clinics, and a comprehensive range of ancillary services across 10 countries. With best-in-class medical equipment and technology, our hospital facilities are equipped to provide the highest quality patient care.
Human Capital
Our skilled and passionate people are instrumental in building relationships with our patients and stakeholders. We build a caring and inspiring environment for them to succeed and grow with us.
Our talent retention programme offers competitive remuneration, training and development opportunities to attract and retain the best talent in healthcare.
Clinical Governance Framework
Our Board of Directors and management team have established an all-inclusive clinical governance framework to ensure that all patients receive the best possible care.
Innovation Capital
Our focus on the individual patient experience drives our quest for innovative solutions to improve patient care and outcomes. Leveraging intellectual and digital assets helps us estimate hospital bills more accurately, and empowers our patients to seek treatment options that are cost efficient and effective for recovery.
Brand Capital
Our leading healthcare brands include Acibadem, Mount Elizabeth, Gleneagles, Pantai, Parkway, and IMU. They are known for their premier service quality and patient care, and are among the most prestigious in Asia, and Central and Eastern Europe.
Social and Relationship Capital
Our commitment to our key stakeholders is key to our service excellence. We proactively engage with our patients, employees, doctors, business partners, governments and communities to build long-term relationships based on trust.
Creating long-term value for our stakeholders brings us closer to our vision of becoming the world’s most trusted healthcare services network.
Our Patients
Our patients rely on us to give them sound medical advice and deliver superior clinical outcomes. Their needs are our priority.
Our brands are already leaders in our various markets, each underpinned by an outstanding reputation for clinical outcomes and quality care. To build even more trust with our patients, we will continue to build on our strengths and make healthcare services faster, better and easier for them.
Our People
When we create a caring and inspiring environment for our people to succeed, they are motivated to do their best and shape the future with us. Competitive remuneration and a nurturing work environment aside, we provide continuous training and development opportunities for all our employees.
Our Partners
We view our doctors, healthcare professionals and vendors as important partners, and will work together with them with respect and honesty for mutual benefits.
Our doctors enjoy access to our best-in-class medical equipment and professional support from our staff. Our suppliers and vendors are required to be registered and approved by the local regulatory bodies for the sale of medical consumables and pharmaceutical items. We engage suppliers who are ethical and committed to the sustainable development of the business.
Our Shareholders
We deliver value to shareholders by balancing purpose and profit to achieve long-term sustainable growth and shareholder value. We reciprocate their trust and loyalty through active stewardship of the company based on a strong corporate governance framework.
Our Communities
We will do good in our communities beyond our healthcare services. With our people, size, reach and relentless pursuit of excellence, we commit to making a difference one patient, one family, one touch at a time.