Understanding Our Patients
We continuously improve the care we provide through patient engagement and staying informed about emerging healthcare trends while taking measures to align with patients’ expectations:
- Engage with patients while keeping up with healthcare developments and lifestyle trends.
- Review feedback to improve care and meet expectations.
- Align sustainability strategies with the needs of patients and stakeholders through materiality assessment exercises.
- Achieve 90% of VDO outcomes at or above international benchmarks by 2025.
- Billing estimates at 90% accuracy in core markets* by 2025.
- Admission for A&E cases to be within one hour of doctors’ instructions in core markets* by 2025.
- Be in the top quartile in Net Promoter Score (NPS) in our core markets* by 2025.