What defines quality in healthcare? For us, it goes beyond standards and expectations.
At IHH, quality care is about building trust and creating a positive, safe journey for each patient. From AI-powered financial counselling and advanced fall prevention to personalised service and sustainable practices, we are continually innovating to make healthcare safer and more efficient.
“When we introduce new technology and drugs, we always ask ourselves: do these truly enhance quality at a justifiable cost? At IHH, the answer is yes,” explained Adj. Associate Professor Keith Lim, Group Head of Medical & Quality at IHH, who also moderated the event.
The panel included IHH experts like Elizabeth Han, Group Head of Innovation & Transformation; Lisa Maria Schwanke, AVP of Medical Affairs & Quality, IHH Healthcare Malaysia; Hui Hwa Koh-Minjoot, Head of Allied Health & Patient Experience, IHH Healthcare Singapore; and Captain Sandhya Shankar, Chief of Nursing, Fortis Healthcare. Together, they shared insights on how IHH is pushing boundaries through continuous improvement.
The panellists highlighted recent projects focused on a value-based care approach - reducing infections, cutting waste, and lowering our carbon footprint - all aimed at making healthcare at IHH not only high-quality but also affordable and accessible for the future.
The session closed with a renewed commitment to transforming healthcare for tomorrow, ensuring that quality remains at the core of all we do.
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