Our Stories
How our people go above and beyond to touch lives and transform care.
Building a Strong Service Culture
Service excellence is a hallmark of IHH Healthcare. To reinforce a strong, patient-centric service culture, Parkway Hospital People’s Square conducted a workshop for more than 40 frontline staffs to up our game in customer service.
Through case studies, role-playing and group discussions, the participants deepened their understanding of customer service by sharing insights and learning how to think on their feet in unanticipated situations.