Listen, Empathise, Act and Delight – the IHH approach to service excellence is embraced throughout our entire network for the first time, as colleagues around the world rejoiced and partook in the inaugural IHH Service Week between 23 and 27 August. From games and activities to awards and recognition, we soaked them up, all in the name of building trust with our patients and internal stakeholders. Check out the highlights from the various markets.
The theme for Service Week ‘Together LEADing Service’ is an apt reminder that we should always Listen, Empathise, Act and Delight, not only towards our patients and their families, but also to our fellow colleagues and doctor partners.
“Well done to all our CEOs and their team for focusing and continuously improving the care and services that we provide in all our hospitals across the group. Thank you for touching lives and transforming care, one patient, one family and one touch at a time.” - Dr Kelvin Loh, IHH Managing Director & CEO
IHH Malaysia: Our colleagues had fun participating in games and competitions including a 'Service Heroes' photo competition and poster contest. Gifts and special meals were also distributed to all staff.
IHH Singapore: Besides celebrations at the various hospitals, a country-level award presentation ceremony was broadcast live on IHH Singapore Facebook page to recognise the winners of the IHH Singapore CEO Excellence 2021 Award (Team) and IHH Singapore Service Superstar 2021.
IHH India: Exemplifying our service values, our colleagues delighted patients with surprise gifts and care packs. Winners of the Service Value Awards were also recognised at their respective hospitals. Cultural activities and larger-than-life photo booths further amped up the fun at these celebrations.
Parkway China: Our China team kicked off Service Week on a sweet note with customised cupcakes for staff. Our colleagues shared their personal stories on service excellence and were inspired by patient testimonials on how we had made a difference by going the extra mile for them. Wrapped up an exciting Service Week with a Service Award ceremony to recognise the ‘service champions’ among us.
Gleneagles Hospital Hong Kong: A slew of activities unfolded to deepen staff’s understanding of our service culture, learn new skills at customer training workshops and encourage appreciation towards fellow colleagues through thank you cards. Staff also had fun winning prizes at the game and quiz booths.
Related Stories
-marks-nation-s-historic-first-in-early-stage-oesophageal-cancer-treatment.png?sfvrsn=4932c57_1)
Pantai Hospital Kuala Lumpur Performs Nation’s First Early-stage Oesophageal Cancer Treatment
Pantai Hospital Kuala Lumpur has achieved a historic milestone in gastrointestinal care, successfully performing Malaysia's first 360-degree circumferential Endoscopic Submucosal Dissection (ESD) for early-stage oesophageal cancer.
Parkway Rehab Champions Care Without Barriers
At IHH Healthcare Singapore, care doesn’t stop at the clinic doors. We believe healthcare should be accessible, especially for those who face barriers in receiving it.
Fortis Achieves Stronger ESG Rating and Rises to #2 Among Healthcare Peers
Fortis Healthcare has received its latest ESG rating from the National Stock Exchange, and we are pleased to share significant progress in both our score and sector ranking.
Gleneagles Hospital Hong Kong Advances Regional Collaboration in Venous Disease Care
Gleneagles Hospital Hong Kong, part of the IHH Healthcare network, has entered into a strategic partnership with the Asian Venous Academy and Dr Smile Medical Group to advance collaboration in venous disease related services, research and education.
Friends of Fortis Programme Highlights Robotic Knee Replacement Outcomes in Amritsar
Project Renaissance at Mount Elizabeth Hospital, Where Legacy Meets the Future of Care
Over a span of 1,095 days, Project Renaissance marked a significant chapter in the evolution of Mount Elizabeth Hospital, one of Singapore’s most established private healthcare institutions. Conceived as a strategic transformation rather than a conventional refurbishment, the initiative sought to position the hospital for the demands of a rapidly changing healthcare landscape.
