The relentless pursuit of excellence is a hallmark of IHH. In Shanghai, Parkway Hospital People’s Square and all our clinics raised the bar in service excellence with the successful launch of a new, user-friendly hospital information system (HIS) on 1 February. Over at Gleneagles Hospital Hong Kong, the newly introduced My Gleneagles SmartHealth mobile application was updated in early February this year to better cater to our patients’ needs.
Both initiatives have received positive feedback from their users who lauded the convenience and ease of use of the new HIS system and enhanced mobile app.
In Shanghai, the new HIS system gets the thumbs-up for reducing the amount of data entry work by doctors for diagnosis, ordering and accessing of electronic medical records. The system has also passed the litmus test of cross-clinic operations, online purchases and patients’ utilisation of packages at different clinics.
In Hong Kong, the integrated SmartHealth mobile app has made it easy for our patients to manage their appointments and care for their health.
Besides providing clinical information and services to patients, the app provides real-time estimated waiting time at our 24-hour Outpatient & Emergency Department, point-to-point navigation at the hospital and a preview of service flow and scheduled appointments.
The virtual personal health assistant also allows patients to access the health records of their care recipients, giving them a comprehensive overview of their loved ones’ medical history and current health status.
This is just the beginning, as the work continues to improve the systems to achieve greater experience for all users.
Related Stories
IHH Singapore Honoured for Corporate Giving Excellence
Gleneagles JPMC Strengthens Cross-Border Healthcare Collaboration
East Meets West in Holistic Hypertension Care by Parkway Shenton
Parkway Shenton and Eu Yan Sang have deepened their collaboration with the launch of their Integrative Clinical Care Protocol for Hypertension, an innovative collaboration combining Western and traditional Chinese medicine (TCM).
From Patient to Pillar of Support: A Cancer Survivor’s Journey at Acibadem Kent Hospital
When Neslihan Ergin was diagnosed with breast cancer in early 2020, she never imagined that the hospital where she received treatment would one day become her workplace and her new purpose.
Pantai Hospital Ipoh Achieves Surgical Milestone with First Minimally Invasive Thymectomy
With the successful completion of its first minimally invasive surgical procedure to remove the thymus gland, Pantai Hospital Ipoh has taken a major step forward in patient-centred care.
Gleneagles Hospital, Lakdi-ka-pul Performs Groundbreaking Heart Procedure
Our hospital in Hyderabad has set a new benchmark in cardiac care in India through a rare, minimally invasive procedure.
