Our Stories
How our people go above and beyond to touch lives and transform care.
Taking LEADership In Service
Listen, Empathise, Act and Delight – the IHH approach to service excellence is embraced throughout our entire network for the first time, as colleagues around the world rejoiced and partook in the inaugural IHH Service Week between 23 and 27 August. From games and activities to awards and recognition, we soaked them up, all in the name of building trust with our patients and internal stakeholders. Check out the highlights from the various markets.
The theme for Service Week ‘Together LEADing Service’ is an apt reminder that we should always Listen, Empathise, Act and Delight, not only towards our patients and their families, but also to our fellow colleagues and doctor partners.
“Well done to all our CEOs and their team for focusing and continuously improving the care and services that we provide in all our hospitals across the group. Thank you for touching lives and transforming care, one patient, one family and one touch at a time.” - Dr Kelvin Loh, IHH Managing Director & CEO
IHH Malaysia: Our colleagues had fun participating in games and competitions including a 'Service Heroes' photo competition and poster contest. Gifts and special meals were also distributed to all staff.
IHH Singapore: Besides celebrations at the various hospitals, a country-level award presentation ceremony was broadcast live on IHH Singapore Facebook page to recognise the winners of the IHH Singapore CEO Excellence 2021 Award (Team) and IHH Singapore Service Superstar 2021.
IHH India: Exemplifying our service values, our colleagues delighted patients with surprise gifts and care packs. Winners of the Service Value Awards were also recognised at their respective hospitals. Cultural activities and larger-than-life photo booths further amped up the fun at these celebrations.
Parkway China: Our China team kicked off Service Week on a sweet note with customised cupcakes for staff. Our colleagues shared their personal stories on service excellence and were inspired by patient testimonials on how we had made a difference by going the extra mile for them. Wrapped up an exciting Service Week with a Service Award ceremony to recognise the ‘service champions’ among us.
Gleneagles Hospital Hong Kong: A slew of activities unfolded to deepen staff’s understanding of our service culture, learn new skills at customer training workshops and encourage appreciation towards fellow colleagues through thank you cards. Staff also had fun winning prizes at the game and quiz booths.
Related Stories
We Will Find A Way (To Excellent Service)
For the second year running, IHH colleagues across the globe came together in their respective markets to celebrate and rejoice in the IHH Service Week which ran from 11 to 15 April 2022.
Making A Difference in People's Lives
Our medical team in Shanghai has been volunteering round the clock to support the community in fighting the surge in pandemic cases.
Our People, Our Legacy
After 45 years at Pantai Hospital Kuala Lumpur (PHKL), Judy Hor has certainly contributed significantly to the Pantai brand legacy.
A Better World
“When I began my career as a young doctor, I lived by the mantra to cure often, comfort always and above all, do no harm..."
IHH MD & CEO Global Town Hall 2022 Goes LIVE!
IHH Healthcare started 2022 on an exciting note by hosting its first hybrid Global Town Hall on 27 January, with more than 100 staff in attendance at the webcast venue in Malaysia.
Six-time Champion
Acibadem Healthcare Group is once again the Healthcare Services Export Champion for the sixth time!
More Affordable Care With Surgical Robots
Meet Versius, your non-typical member of the Gleneagles Hospital Hong Kong surgical team.
A Green Victory
Marrying design with sustainability, Pantai Hospital Ipoh won an award presented by the Mayor of Ipoh City, Y.Bhg. Dato Rumaizi, for embracing green building technology as part of its recent renovations.
'Invasion' of the Cyclotron
Fear not for this is not a beast machine out of a Transformer movie. The cyclotron is a particle accelerator that was installed in the new Proton Therapy Centre at Mount Elizabeth Novena Hospital.
Where Help Is At Hand
After its first successful bilateral hand transplant in August last year, the team at Global Hospital, Parel, Mumbai has gone on to perform the life-changing surgery on two quadruple amputee patients – a first for India.
Win On Trust
For his firm focus on creating a bedrock of trust, IHH Managing Director & CEO Dr Kelvin Loh has been named Executive of the Year – Healthcare at the 2021 Singapore Business Review (SBR) Management Excellence Awards.
Complete Cancer Care for Women
BGS Gleneagles Global Hospital has launched a Women’s Cancer Care Centre, an all-inclusive, women-led facility that provides women with complete cancer care.