Taking LEADership In Service

Listen, Empathise, Act and Delight – the IHH approach to service excellence is embraced throughout our entire network for the first time, as colleagues around the world rejoiced and partook in the inaugural IHH Service Week between 23 and 27 August. From games and activities to awards and recognition, we soaked them up, all in the name of building trust with our patients and internal stakeholders. Check out the highlights from the various markets.

The theme for Service Week ‘Together LEADing Service’ is an apt reminder that we should always Listen, Empathise, Act and Delight, not only towards our patients and their families, but also to our fellow colleagues and doctor partners.

“Well done to all our CEOs and their team for focusing and continuously improving the care and services that we provide in all our hospitals across the group. Thank you for touching lives and transforming care, one patient, one family and one touch at a time.” - Dr Kelvin Loh, IHH Managing Director & CEO

IHH Malaysia: Our colleagues had fun participating in games and competitions including a 'Service Heroes' photo competition and poster contest. Gifts and special meals were also distributed to all staff.

IHH Singapore: Besides celebrations at the various hospitals, a country-level award presentation ceremony was broadcast live on IHH Singapore Facebook page to recognise the winners of the IHH Singapore CEO Excellence 2021 Award (Team) and IHH Singapore Service Superstar 2021.

IHH India: Exemplifying our service values, our colleagues delighted patients with surprise gifts and care packs. Winners of the Service Value Awards were also recognised at their respective hospitals. Cultural activities and larger-than-life photo booths further amped up the fun at these celebrations.

Parkway China: Our China team kicked off Service Week on a sweet note with customised cupcakes for staff. Our colleagues shared their personal stories on service excellence and were inspired by patient testimonials on how we had made a difference by going the extra mile for them. Wrapped up an exciting Service Week with a Service Award ceremony to recognise the ‘service champions’ among us.

Gleneagles Hospital Hong Kong: A slew of activities unfolded to deepen staff’s understanding of our service culture, learn new skills at customer training workshops and encourage appreciation towards fellow colleagues through thank you cards. Staff also had fun winning prizes at the game and quiz booths.