• Join our community
  • Instagram
  • Youtube
  • Facebook
IHH Holds Inaugural Operational Excellence Symposium
27 Oct 2023

More than 200 staff across IHH participated in the inaugural Operational Excellence Symposium themed “Path to Excellence”, aimed at developing a ground-up culture of continuous improvement in advancing healthcare management.

The event on 21 September, which formed part of the two-day IHH Quality Summit 2023, saw an array of speakers from diverse, non-healthcare organisations sharing valuable insights into how embracing continuous improvement principles can drive enhancements in patient satisfaction, process efficiency, and data analytics. 

The symposium also highlighted how employee change management is crucial to the adoption of new digitalisation initiatives, noting that successful digitalisation requires the fusion of "hardware" (such as digital ordering and table service) and "heartware" (cultivating a culture of hospitality, evolving roles, and training). 

Also important is streamlined data flows to better manage stakeholder relationships and navigate complex processes along the entire patient healthcare journey. The event explored strategies for developing an innovative organisational mindset to expedite operational improvements, anchored in the foundational use of data. 

At the end of the day, what’s key to achieving consistent operational excellence is this: establishing a culture of continuous improvement at all organisational levels and implementing targeted Lean Six Sigma improvement initiatives.

Related Stories

Gleneagles JPMC Advances Cardiac Care in Asia with Next-Gen Imaging System

In a significant move towards transforming cardiac care in Brunei and the region, Gleneagles JPMC has introduced a next-generation biplane cardiac imaging system by Philips.

27 Oct 2023
Read More

Premier Integrated Rehab Marks 25 Years with a Renewed Commitment to Rehab Care

Premier Integrated Rehab has embarked on a new chapter in its journey, unveiling a refreshed brand identity in celebration of its 25th anniversary.

27 Oct 2023
Read More

Gleneagles Hospital Hong Kong Forms Strategic Partnerships to Advance AI-Driven Healthcare & Diagnostic Innovation

Gleneagles Hospital Hong Kong has entered into two significant collaborations aimed at enhancing patient care through advanced technology and diagnostics.

27 Oct 2023
Read More

Fortis Healthcare Opens Super-Specialty Outpatient Clinic for Advanced Medical Care

Fortis Healthcare has opened a dedicated super-specialty outpatient (OPD) clinic in Guwahati, aimed at improving access to advanced medical care for residents of the city and surrounding areas.

27 Oct 2023
Read More

Championing Cross-Country Care at the Asia Summit on Global Health

Gleneagles is proud to mark its fifth consecutive year as the Future Private Health Partner at the Asia Summit on Global Health (ASGH).

27 Oct 2023
Read More

Fortis Hospital Bengaluru Partners Teleflex to Advance Urology Innovation

Fortis Hospital Bengaluru has signed a Memorandum of Understanding with Teleflex, a global medical technology company, to set up the UroLift® Centre of Education for South Asia, the first of its kind in the region.

27 Oct 2023
Read More
HOSPITALS
PRIMARY CARE
ANCILLARY SERVICES
  • Parkway Radiology Logo
  • Acibadem Labmed Logo
  • Parkway Laboratories Logo
  • Agilus Diagnostics Logo
  • Parkway Laboratories
  • Premier Integrated Labs Logo
  • Premier Integrated Rehab Logo