Congratulations to Ng Bee Hong, Nurse Clinician at Gleneagles Hospital Singapore and our nurses from Ward 4D, Mount Elizabeth Hospital for winning the 2020 Parkway Pantai Service Excellence Award for individual and team categories respectively. Dr Kelvin Loh, Managing Director and CEO of IHH Healthcare presented the awards to the proud winners on 30 July, during one of his visits to Singapore Operations facilities to thank staff for their vigilance and resilience during the COVID-19 crisis.
Service Excellence Award (Individual): Nurse Clinician Ng Bee Hong
Nurse Clinician Ng Bee Hong has been a Pain Management Nurse in Gleneagles Hospital Singapore for 22 years. She was also the winner of Q3 2019 Service Champion Award (Nursing).
An exemplary staff who is passionate about her work, Bee Hong is both confident and tactful when managing patients with pain controlled analgesia (PCA). She will always have time for her patients and doctors and would go the extra mile for them no matter how busy she may be.
For Bee Hong, the award means recognition for her years of hard work.
"It gives me great satisfaction when I see my patients recover and get discharged early," said Bee Hong.
Service Excellence Award (Team): Ward 4D Mount Elizabeth Hospital
The Ward 4D team credits their win to putting patients first in all that they do.
“Regardless of how small the request is, we will do our very best to make our patients feel comfortable,” said Senior Nurse Manager Yau Chuen So.
Their unwavering dedication to patient care were reflected in several achievements in 2019: improved intravenous (IV) cannula fixation for early detection of phlebitis; introduced visual cues to improve communication between nurses and auxiliary care providers; reduced IV infusion pump alarm; undertook POSH Project (Physiotherapy, Oral Care, Skin Care, Hair Care); and set up Hyacinth Room for counselling.
Kudos to our 2020 winners for showing the quality of care that enables us to deepen trust with our patients.
Related Stories
Gleneagles Hong Kong Champions Health and Wellness at Hong Kong Cyclothon
IHH Healthcare's Gleneagles Hospital Hong Kong supported the 2026 Hong Kong Cyclothon as the event's Official Wellness Partner, helping promote active living and community wellbeing while providing medical support for one of the city's largest mass participation sporting events.
Pantai Hospital Kuala Lumpur Completes First Iberis® RDN Transradial Procedure Across Pantai Hospitals Group
IHH Healthcare's Pantai Hospital Kuala Lumpur has achieved a cardiovascular care milestone with the successful completion of the first Iberis® renal denervation (RDN) transradial procedure across the Pantai Hospitals Group.
Fortis Expands Advanced Respiratory Care with Dedicated Lung Failure Clinics
Fortis Healthcare, part of IHH Healthcare, is strengthening respiratory and transplant care in Delhi through new multidisciplinary Lung Failure Clinics.
Acibadem Advances Cancer Care with Türkiye’s First Private Proton Therapy Programme
Acibadem Healthcare Group, part of IHH Healthcare, is introducing cutting-edge proton therapy in Istanbul to deliver more precise, patient-centred cancer treatment and strengthen regional oncology expertise.
IHH Healthcare Wins Four Awards for Leadership and Learning Excellence
IHH Healthcare has been recognised at the 2026 HCM Excellence Awards® by Brandon Hall Group™ for four innovative programmes in leadership and learning. The awards showcase our commitment to strengthening capability, fostering collaboration and advancing a culture of safety and integrity across its global network.
IHH Healthcare Singapore Unveils Parkway Rehab and Healing Garden at Mount Elizabeth Hospital
The launch of Parkway Rehab and its Healing Garden marks a new chapter in patient rehabilitation, offering a supportive environment to help patients regain independence.
