Held from 24 to 28 April, the 2023 IHH Service Week exemplifies our culture of service excellence in everything we do and for every patient we care for.
As a healthcare provider that advocates Care. For Good., how do we bring empathy to life at scale so that we can leave a lasting impact on our patients? This was the key conversation at this year’s IHH Service Week themed “Passionately Caring”.
With Patients First being one of our core values, Service Week serves as a platform to acknowledge and celebrate the exemplary service and care our people provide to our patients and their loved ones every single day as we reaffirm our commitment to service excellence.
Group COO Joe Sim reiterated that everyone at IHH has the power to touch lives and transform care as we continue to grow stronger together as one IHH family.
The highlight of this year’s Service Week is a keynote message from Dr Andrienne Boissy. Drawing from her wealth of work experience and relevant data on the topic, Dr Boissy, Chief Medical Officer at Qualtrics, shed light on how we can foster a more compassionate and caring environment through listening.
Her virtual keynote address on ‘Operationalising Empathy’ struck a chord with leaders and staff across the IHH network, who gained insights into what empathy is and practical suggestions to design it into our patient journeys.Related Stories
Fortis Leads the Way in Building a Nation of First Responders
When a cardiac emergency strikes, survival often depends on what happens in the first few minutes. Before an ambulance arrives. Before hospital doors open. In those moments, a trained bystander can mean the difference between life and loss.
Gleneagles JPMC Collects 418kg of Waste in Beach Clean-Up Effort
Celebrate our Brunei colleagues for stepping beyond the hospital walls to make a real, measurable impact on the environment.
.png?sfvrsn=36e1af94_1)
Fortis Hospital Bannerghatta Road Successfully Treats Rare Nasal Tumour in Teen
After nearly two years of misdiagnosis, a 14-year-old boy suffering from a rare nasal tumour found a new lease of life at Fortis Hospital Bannerghatta Road.
Mount Elizabeth’s Revitalisation Sets a New Benchmark for Patient-Centred Care in the Region
IHH Healthcare Singapore is strengthening its legacy of care through the revitalisation of Mount Elizabeth Hospital (MEH), a flagship institution that has supported patients from Singapore, Indonesia and across the region for more than 45 years.
Fortis Charts the Future of Haematology
On 22 and 23 November, Fortis Memorial Research Institute, Gurugram (Fortis Gurugram) hosted HemeNext 1.0, a pioneering national conference exploring how genomics, artificial intelligence, robotics and advanced cell therapies are reshaping haematology and infectious disease care across India.
Proudly the First: IHH Healthcare Singapore Achieves Full National Electronic Health Record Participation
IHH is proud to be the first private healthcare group in Singapore with all four hospitals fully contributing to the National Electronic Health Record (NEHR), reflecting our steadfast commitment to advancing continuity of care and building a more connected, patient-centred healthcare ecosystem.
