Sometimes, simple things like redesigning a form and training our nurses how to use it properly can achieve wonders. A team at Gleneagles Hospital Kuala Lumpur did just that and successfully reduced the number of unplanned patient transfers to ICU and HDU by more than 80 percent. For that, they won the Malaysia Operations’ annual Quality Improvement competition out of a bumper crop of 37 entries this year.
The Quality Improvement competition is an annual competition aimed at improving patient satisfaction and operational efficiency.
Each project is rated based on clarity of objective, content, analysis using appropriate quality tools, project outcomes and sustainability. This year, the competition drew 37 project submissions from Nursing, Pharmacy, Operations, Rehab, Lab and Front Office, which was more than double from last year.
Ten teams were shortlisted to present their projects before more than 200 management and staff in a virtual meeting, where a winner was determined.
Congratulations to our winners and let’s keep the quality fire burning.
Related Stories
Mount Elizabeth’s Revitalisation Sets a New Benchmark for Patient-Centred Care in the Region
IHH Healthcare Singapore is strengthening its legacy of care through the revitalisation of Mount Elizabeth Hospital (MEH), a flagship institution that has supported patients from Singapore, Indonesia and across the region for more than 45 years.
Fortis Charts the Future of Haematology
On 22 and 23 November, Fortis Memorial Research Institute, Gurugram (Fortis Gurugram) hosted HemeNext 1.0, a pioneering national conference exploring how genomics, artificial intelligence, robotics and advanced cell therapies are reshaping haematology and infectious disease care across India.
Proudly the First: IHH Healthcare Singapore Achieves Full National Electronic Health Record Participation
IHH is proud to be the first private healthcare group in Singapore with all four hospitals fully contributing to the National Electronic Health Record (NEHR), reflecting our steadfast commitment to advancing continuity of care and building a more connected, patient-centred healthcare ecosystem.
Fortis Launches Adayu, a Hospital Dedicated to Specialised Mental Health Care
Gleneagles Hong Kong and CTF Life Partner to Deliver Seamless, Personalised Healthcare Experiences
