Sometimes, simple things like redesigning a form and training our nurses how to use it properly can achieve wonders. A team at Gleneagles Hospital Kuala Lumpur did just that and successfully reduced the number of unplanned patient transfers to ICU and HDU by more than 80 percent. For that, they won the Malaysia Operations’ annual Quality Improvement competition out of a bumper crop of 37 entries this year.
The Quality Improvement competition is an annual competition aimed at improving patient satisfaction and operational efficiency.
Each project is rated based on clarity of objective, content, analysis using appropriate quality tools, project outcomes and sustainability. This year, the competition drew 37 project submissions from Nursing, Pharmacy, Operations, Rehab, Lab and Front Office, which was more than double from last year.
Ten teams were shortlisted to present their projects before more than 200 management and staff in a virtual meeting, where a winner was determined.
Congratulations to our winners and let’s keep the quality fire burning.
Related Stories
IHH Healthcare Singapore Raises Over S$40,000 for Community Support
We are proud to share that IHH Healthcare Singapore has successfully concluded a fundraising campaign in support of the Community Chest SGSHARE initiative, reaffirming our commitment to caring for the communities we serve.
Gleneagles JPMC Empowers Young Minds with Back-to-School Assistance Programme
Gleneagles JPMC launched its first-ever Back-to-School Assistance Programme on 15 December, partnering with Majlis Kesejahteraan Masyarakat (MKM) Brunei to support 20 underprivileged students for the 2026 school year.
Gleneagles Hong Kong Advances Cross-Border Healthcare Innovation in the Greater Bay Area
Fortis Leads the Way in Building a Nation of First Responders
When a cardiac emergency strikes, survival often depends on what happens in the first few minutes. Before an ambulance arrives. Before hospital doors open. In those moments, a trained bystander can mean the difference between life and loss.
Gleneagles JPMC Collects 418kg of Waste in Beach Clean-Up Effort
Celebrate our Brunei colleagues for stepping beyond the hospital walls to make a real, measurable impact on the environment.
.png?sfvrsn=36e1af94_1)
Fortis Hospital Bannerghatta Road Successfully Treats Rare Nasal Tumour in Teen
After nearly two years of misdiagnosis, a 14-year-old boy suffering from a rare nasal tumour found a new lease of life at Fortis Hospital Bannerghatta Road.
