Sometimes, simple things like redesigning a form and training our nurses how to use it properly can achieve wonders. A team at Gleneagles Hospital Kuala Lumpur did just that and successfully reduced the number of unplanned patient transfers to ICU and HDU by more than 80 percent. For that, they won the Malaysia Operations’ annual Quality Improvement competition out of a bumper crop of 37 entries this year.
The Quality Improvement competition is an annual competition aimed at improving patient satisfaction and operational efficiency.
Each project is rated based on clarity of objective, content, analysis using appropriate quality tools, project outcomes and sustainability. This year, the competition drew 37 project submissions from Nursing, Pharmacy, Operations, Rehab, Lab and Front Office, which was more than double from last year.
Ten teams were shortlisted to present their projects before more than 200 management and staff in a virtual meeting, where a winner was determined.
Congratulations to our winners and let’s keep the quality fire burning.
Related Stories
Unveiling Our New IHH Healthcare Identity
Heroes in Uniform: IHH Singapore Patient Care Assistants Save a Life Off-Duty
From Breakthroughs to Bedside: Fortis Escorts Heart Institute Advances Heart Care though Global Expert Forum
IHH Healthcare Launches LEAP 2025 - A Group-wide Festival of Learning and Growth
On 12 August 2025, IHH Healthcare marked a significant milestone with the launch of LEAP 2025, its inaugural Group-wide Learning Festival, held at The Glasshouse, Andaz Singapore, and streamed live to colleagues worldwide.
IHH Singapore Honoured for Corporate Giving Excellence
From Patient to Pillar of Support: A Cancer Survivor’s Journey at Acibadem Kent Hospital
When Neslihan Ergin was diagnosed with breast cancer in early 2020, she never imagined that the hospital where she received treatment would one day become her workplace and her new purpose.
