• Join our community
  • Instagram
  • Youtube
  • Facebook
Flexing Our AI Muscles
17 Nov 2021

Did you know that IHH has a data team that recently developed and launched our very own AI-powered billing estimation tool?

The in-house solution FeeAdvisor.ai has been progressively deployed in our hospitals in Malaysia – 6 currently with 2 more by the end of the year. By end of 2022, most if not all our 16 hospitals in Malaysia will be using the AI tool. The product will also be pilot tested in Gleneagles Hospital Hong Kong.

Bill estimation is an integral part of our hospitals’ financial counselling process where patients get clarification regarding their medical bills prior to admission.

Dirk Schraven, IHH’s Group Head of Data & Value Driven Outcomes (VDO), said: “Using artificial intelligence, we are able to give our patients greater price transparency, accurate cost estimates, and timely cost updates during an unplanned care situation. This empowers patients to make better informed decisions regarding the various treatment options available. By giving patients and their family members greater peace of mind and enabling them to focus on getting well, we in turn gain their trust.”

By comparison, conventional bill estimation methods are based on statistical calculation of historical hospital bill sizes from past admissions and do not account for dynamically changing factors such as disease aggravation, patient’s medical condition, and medical practices resulting in longer length of stay or unexpected treatments.

While AI has been deployed to estimate bills in our 4 Singapore hospitals since 2018, this new tool is the first to be built and developed by an in-house team.

Allen Tan, AVP of Business Analytics, said: “It was a challenge we set for ourselves. Borrowing the idea of bill estimation, our team developed a minimal viable product in just three months. After a successful pilot phase, we started to deploy the product to hospitals in Malaysia. We couldn’t be happier with the results and feedback so far. Our next focus is on improving the solution to be more responsive to treatment changes so as to provide a better patient experience.”

FeeAdvisor.ai is just one of the in-house developed data products under #IHHMade. The team is working on several other prototypes including Package Value Optimiser, Robo Claims and Social Media Text Analysis - that are developed by IHH, for IHH.

These solutions are all part of IHH’s digital transformation journey to enhance operational efficiencies and to deliver better, easier, faster and more cost-effective healthcare to our patients.

Topics:

Brands:

Related Stories

Transformation Takes Centerstage at the Parkway Laboratories Staff Town Hall

Transformation was the heartbeat of the day at Parkway Laboratories' 2025 staff town hall on 11 April 2025.

17 Nov 2021
Read More

Fortis Hospital Shalimar Bagh Champions Gender Equality with Walkathon

On 8 March, Fortis Hospital Shalimar Bagh celebrated International Women’s Day by hosting a powerful walkathon that brought together 400 participants in support of gender equality.
17 Nov 2021
Read More

Advancing Treatment for Pulmonary Arterial Hypertension: An Approach with Sotatercept

A development in Pulmonary Arterial Hypertension (PAH) treatment took place at Mount Elizabeth Hospital, Singapore, where a patient received Sotatercept — a therapy that offers additional possibilities for managing this complex condition. This reflects ongoing progress in cardiology and pulmonary hypertension care.

17 Nov 2021
Read More

Gleneagles Hospital Chennai Launches Club for Diabetes Excellence

Gleneagles Hospital Chennai has introduced C.O.D.E (Club for Diabetes Excellence), an initiative designed to provide holistic diabetes care, education, and patient engagement.
17 Nov 2021
Read More

Mount Elizabeth Hospitals Singapore Advances Cardiac Care with Leadless Pacemakers

Traditional pacemakers have long been a vital treatment for individuals with slow heart rhythms (bradycardia). However, they come with challenges, including the need for leads (wires) and recovery from surgical incisions.

17 Nov 2021
Read More

Gleneagles Hospital Johor Brings Healthcare to the Metaverse

Gleneagles Hospital Johor is leveraging the metaverse to enhance patient care. Through the innovative ‘Value in Every Step’ Metaverse Health Hunt, the hospital is demonstrating how cutting-edge technology and compassionate healthcare come together to deliver a better experience for patients.

17 Nov 2021
Read More
HOSPITALS
PRIMARY CARE
ANCILLARY SERVICES
  • Parkway Radiology Logo
  • Acibadem Labmed Logo
  • Parkway Laboratories Logo
  • Agilus Diagnostics Logo
  • Parkway Laboratories
  • Premier Integrated Labs Logo
  • Premier Integrated Rehab Logo