In this Data Protection Notice, “Personal Data” refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

Examples of such Personal Data you may provide to us include (depending on the nature of your interaction with us) your name, NRIC, passport or other identification number, telephone number(s), mailing address, email address and any other information relating to any individuals which you have provided us in any forms you may have submitted to us, or via other forms of interaction with you.


In this Data Privacy Policy, “Personal Data” refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

2.1 Generally, we collect Personal Data in the following ways:

  1. when you submit any form, including but not limited to customer inquiry forms or other forms relating to any of our services
  2. when you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use our services;
  3. when you interact with our staff, including customer service officers, for example, via telephone calls (which may be recorded), letters, fax, face-to-face meetings, social media platforms and emails;
  4. when you interact with us via our websites or use services on our websites;
  5. when you request that we contact you or request that you be included in an email or other mailing list;
  6. when you respond to our promotions, initiatives or to any request for additional Personal Data;
  7. when you submit an employment application or when you provide documents or information including your resume and/or CVs in connection with any appointment as an officer, director, representative or any other position;
  8. when your images are captured by us via CCTV cameras while you are within our premises, or via photographs or videos taken by us or our representatives when you attend our events;
  9. when you are contacted by, and respond to, our marketing representatives and customer service officers;
  10. when we seek information about you and receive your Personal Data in connection with your relationship with us, including for our products and services or job applications, for example, from business partners, public agencies, your ex-employer, referral intermediaries and the relevant authorities; and/or
  11. when you submit your Personal Data to us for any other reasons.

2.2 When you browse our website, you generally do so anonymously but please see paragraph 6 below for information on cookies and other technologies which we have implemented on our website. We do not, at our website, automatically collect Personal Data unless you provide such information to us.

2.3 If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.

2.4 You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the products and services you have requested, or delays in providing you with products and services you have requested, or processing your applications.


3.1 Generally, Parkway collects, uses and discloses your Personal Data for the following purposes:

  1. If you are a prospective, current or former patient or customer of Parkway:
    1. providing customer service and support (including but not limited to customer relationship management, processing your participation in promotions, processing your admissions, processing and settlement of bills, facilitating, arranging and providing reminders of your appointments, medical examinations, screenings or check-ups, applying for visas on your behalf, contacting you regarding medical reports and results, providing follow-up calls, providing you with administrative support (including but not limited to support on your benefits entitlement, if applicable), and administering insurance / medical coverage and processing insurance / medical claims);
    2. administering and processing your requests including creating and maintaining profiles of our customers in our system database for administrative purposes (including tracking your attendance at various Parkway facilities);
    3. personalising your experience at Parkway’s touchpoints and conducting market research, understanding and analysing customer behaviour, location, preferences and demographics in order to improve our service offerings;
    4. administering medical care (including keeping patient case and procedure records, providing medication, ordering medical tests, reports and biological samples, and facilitating internet-based tele-consultations and correspondence with doctors);
    5. liaising with third party specialist doctors, clinics, hospitals and/or medical institutions in relation to your medical care (including by providing them with access to your medical records);
    6. if you use our mobile applications (such as MyHealthWallet) or online registration and payments systems, displaying your medical data, sending you health-related notifications, and facilitating the provision of our services to you;
    7. administering debt recovery and debt management;
    8. for Parkway to receive payment from your employer/ insurer/ other relevant party, if Parkway renders cashless or subsidized medical services to you;
    9. for Parkway to process your participation in promotions; and/or
    10. purposes which are reasonably related to the aforesaid.

  2. If you are a nominated caregiver or next-of-kin of a patient or customer of Parkway:
    1. informing you of the patient’s medical status and whereabouts; and/or
    2. purposes which are reasonably related to the aforesaid.

  3. If you are an employee, officer or owner of an external service provider or vendor outsourced or prospected by Parkway:
    1. assessing your organisation's suitability as an external service provider or vendor for Parkway;
    2. managing project tenders and quotations, processing orders or managing the supply of goods and services;
    3. creating and maintaining profiles of our service providers and vendors in our system database;
    4. processing and payment of vendor invoices and bills;
    5. facilities management (including but not limited to issuing visitor access passes and facilitating security clearance); and/or
    6. purposes which are reasonably related to the aforesaid.

  4. If you submit an application to us as a candidate for employment, internships or scholarships:
    1. conducting interviews;
    2. processing your application (including but not limited to pre-recruitment checks involving your qualifications and facilitating interviews);
    3. obtaining references and for background screening;
    4. assessing your suitability for the position applied for;
    5. enrolling successful candidates as our employees and facilitating human resource planning and management (including but not limited to preparing letters of employment, name cards and building access passes); and/or
    6. purposes which are reasonably related to the aforesaid.

  5. If you are an existing employee of Parkway:
    1. providing remuneration, reviewing salaries and bonuses, conducting salary benchmarking reviews, staff appraisals and evaluation, as well as recognising individuals for their services and conferring awards;
    2. staff orientation and entry processing;
    3. administrative and support processes relating to your employment, including its management and termination, as well as staff benefits, including travel, manpower, business continuity and logistics management or support, processing expense claims, medical insurance applications, medical screenings and immunisations, leave administration, long-term incentive plans, training, learning and talent development, and planning and organising corporate events;
    4. providing you with tools and/or facilities to enable or facilitate the performance of your duties;
    5. facilitating professional accreditation and complying with compliance audits;
    6. compiling and publishing internal directories and emergency contact lists for business continuity;
    7. managing corporate social responsibility projects;
    8. conducting analytics and research for human resource planning and management, and for us to review, develop, optimise and improve work-related practices, environment and productivity;
    9. ensuring that the administrative and business operations of Parkway function in a secure, efficient and effective manner (including but not limited to examining or monitoring any computer software and/or hardware installed within Parkway, your work emails and personal digital and storage devices);
    10. compliance with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities (including but not limited to disclosures to regulatory bodies, conducting audit checks or surveillance and investigation);
    11. administering cessation processes;
    12. facilitating your work (e.g. ensuring you can enter external sites of our clients); and/or
    13. any other purposes relating to any of the above.

  6. If you are a specialist doctor at Parkway:
    1. facilitating professional accreditation and complying with compliance audits;
    2. facilitating disbursements of fees collected on your behalf;
    3. managing and providing you with tools, services and/or facilities to enable or facilitate the performance of your duties;
    4. planning and organising events for specialists;
    5. creating and maintaining profiles of our accredited doctors in our system database;
    6. facilities management (including but not limited to issuing visitor access passes and facilitating security clearance); and/or
    7. any other purposes relating to any of the above.

3.2 Furthermore, where permitted under the Act, Parkway may also collect, use and disclose your Personal Data for the following “Additional Purposes”:

  1. taking or filming photographs and videos for corporate publicity or marketing purposes, and featuring your photographs and/or testimonials in our articles and publicity materials;
  2. providing or marketing services and benefits to you, including promotions, service upgrades, loyalty, reward and/or membership programmes (including Friends of Parkway East Hospital and Parkway Cares and sending of healthcare-related updates, event invitations, newsletters and marketing and promotional information to you pursuant to such membership programmes);
  3. organising roadshows, tours, campaigns (including health check or vaccination campaigns) and promotional or events and administering contests and competitions;
  4. matching Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision or offering of services;
  5. sending you details of services, clinic updates, health-related information and rewards, either to our customers generally, or which we have identified may be of interest to you;
  6. conducting market research, aggregating and analysing customer profiles and data to determine health-related patterns and trends, understanding and analysing customer behaviour, location, preferences and demographics for us to offer you other products and services as well as special offers and marketing programmes which may be relevant to your preferences and profile; and/or
  7. purposes which are reasonably related to the aforesaid.

3.3 If you have provided us with your Singapore telephone number(s) and have indicated that you consent to receiving marketing or promotional information via your Singapore telephone number(s), then from time to time, Parkway may contact you using such Singapore telephone number(s) (including via voice calls, text, fax or other means) with information about our products and services.

3.4 In relation to particular services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data. If so, we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise.

3.5 You have a choice to withdraw your consent for receiving marketing or promotional materials/communication. You may contact us using the contact details found below.

3.6 Please be aware that once we receive confirmation that you wish to withdraw your consent for marketing or promotional materials/communication, it may take up to 30 calendar days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials/communication during this period of time.

3.7 Please note that even if you withdraw your consent for the receipt of marketing or promotional materials, we may still contact you for other purposes in relation to the services that you have requested or purchased from Parkway.


4.1 Parkway will take reasonable steps to protect your Personal Data against unauthorised disclosure. Subject to the provisions of any applicable law, your Personal Data may be disclosed, for the purposes listed above (where applicable), to the following entities or parties, whether they are located overseas or in Singapore:

  1. amongst the Parkway Group members and affiliates (including their staff and medical practitioners);
  2. third party doctors, clinics, hospitals and/or medical institutions;
  3. companies providing services relating to insurance to Parkway;
  4. agents, contractors, sub-contractors or third party service providers who provide operational services to Parkway, such as courier services, telecommunications, information technology, payment, printing, billing, debt recovery, processing, technical services, transportation, training, market research, call centre, security, or other services to Parkway;
  5. vendors or third party service providers and our marketing and business partners in connection with marketing promotions, products and services;
  6. our corporate clients and their appointed service providers or customers, and landlords;
  7. any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale);
  8. external banks, credit card companies, other financial institutions and their respective service providers;
  9. our professional advisers such as consultants, auditors and lawyers;
  10. relevant government ministries, regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority (including the Ministry of Health); and/or
  11. any other party to whom you authorise us to disclose your Personal Data to.


5.1 Parkway retains such Personal Data as may be required for business or legal purposes, and such purposes do vary according to the circumstances.

5.2 Whilst Parkway will securely dispose of or anonymise Personal Data which it can reasonably determine is no longer needed and does not generally hold on to Personal Data “just in case”, it is in the interests of any caregiver or person treating the patient to be able to refer to a complete set of medical records to avoid risks to health and safety of the patient.

5.3 As such that, with respect to the medical records of patients, unless specific contrary instructions from the patient are received, Parkway may (but is not obliged to) retain such medical records for as long as Parkway may be potentially consulted for further follow up by (or on behalf of) the patient even where such consultation may not occur until after a substantial period of time or there is no current or present indication that the patient may well return for further consultation or follow up.


6.1 When you visit or interact with our sites, services, we or our authorized service providers may use cookies, web beacons, and other similar technologies for collecting and storing information to help provide you with a better, faster, and safer web experience.

6.2 The information collected by us or our authorised service providers may recognise a visitor as a unique user and may collect information such as how a visitor arrives at our sites, what kind of browser a visitor is on, what operating system a visitor is using, a visitor's IP address and a visitor's click stream information and time stamp (for example, which pages they have viewed, the time the pages were accessed and the time spent per web page).

6.3 The use of cookies, web beacons and similar technologies by us on our website has different functions. They are either necessary for the functioning of our services, help us improve our performance, or serve to provide you with extra functionalities. They may also be used to deliver content that is more relevant to you and your interests, or to target advertising to you on or off our sites.

Cookies – Small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. Cookies allow a website to recognize a particular device or browser. There are several types of cookies:

  • Session cookies expire at the end of your browser session and allow us to link your actions during that particular browser session
  • Persistent cookies are stored on your device in between browser sessions, allowing us to remember your preferences or actions across multiple sites
  • First-party cookies are set by the site you are visiting
  • Third-party cookies are set by a third party site separate from the site you are visiting

  • Cookies can be disabled or removed by tools that are available in most commercial browsers. The preferences for each browser you use will need to be set separately and different browsers offer different functionality and options.

    Web beacons - Small graphic images (also known as “pixel tags” or “clear GIFs”) may be included on our sites and services. Web beacons typically work in conjunction with cookies to profile each unique user and user behaviour.

    Similar technologies – Technologies that store information in your browser or device utilizing local shared objects or local storage, such as flash cookies, HTML 5 cookies, and other web application software methods. These technologies can operate across all of your browsers.

    6.4 We offer certain site features and services that are available only through the use of these technologies. You are always free to block, delete, or disable these technologies if your browser so permits. However, if you decline cookies or other similar technologies, you may not be able to take advantage of certain site features or services tools. For more information on how you can block, delete, or disable these technologies, please review your browser settings.


    Our website may contain links to other websites operated by third parties, including for example our business partners. We are not responsible for the data protection practices of websites operated by third parties that are linked to our website. We encourage you to learn about the data protection practices of such third party websites. Some of these third party websites may be co-branded with our logo or trade mark, even though they are not operated or maintained by us. Once you have left our website, you should check the applicable Data Privacy Policy of the third party website to determine how they will handle any information they collect from you.


    8.1 If you:

    1. have any questions or feedback relating to your Personal Data or our Data Privacy Policy;
    2. would like to withdraw your consent to any use of your Personal Data as set out in this Data Privacy Policy; or
    3. would like to obtain access and make corrections to your Personal Data records.

    Please contact us as follows:

  • Call +65 6307 7880
  • Email pdpo@parkwaypantai.com
  • Write to our Data Protection Officer at:

  • Data Protection Officer, IHH Healthcare Singapore
    1 HarbourFront Place #03-02 HarbourFront Tower One
    Singapore 098633

    8.2 Please note that if your Personal Data has been provided to us by a third party (e.g. a general practitioner or your employer), you should contact that organisation or individual to make such queries, complaints, and access and correction requests to Parkway on your behalf.

    8.3 If you withdraw your consent to any or all use of your Personal Data, depending on the nature of your request, Parkway may not be in a position to continue to provide its products and services to you, or administer any contractual relationship in place, which in turn may also result in the termination of any agreements with Parkway, and your being in breach of your contractual obligations or undertakings. Parkway’s legal rights and remedies in such event are expressly reserved.


    9.1 This Data Protection Notice shall be governed in all respects by the laws of Singapore.

    This notice may be updated from time to time.
    Last updated : 14/10/2021