The Medical Affairs and Quality (MAQ) department provides comprehensive support to our
consultant specialists to ensure quality service through a robust Clinical Governance
Framework. Here are some of the key aspects:
Credentialing and Privileging
MAQ manages essential aspects of credentialing
and privileging, ensuring that our specialists meet the highest standards of
professional qualifications and competencies.
Collaborative Environment
MAQ fosters a collaborative environment through
various clinical advisory committees and sub-committees. These committees,
operating within hospitals and at the IHH Healthcare Malaysia level, serve as solution
hubs where specialists, management, and allied health partners address evolving
care-related challenges.
Clinical Excellence
MAQ drives clinical excellence by providing ongoing
development opportunities through various medical workshops and symposiums,
keeping specialists updated with the latest medical advancements and best
practices. This commitment to professional growth ensures that our specialists are
able to deliver the best possible care to patients, supported by comprehensive
policies to guide clinical practices. Doctors are also empowered to innovate and
champion latest evidence-based practices.
Patient Safety Culture Surveys
Regular surveys gauge our safety culture, providing
insights for targeted interventions that enhance care quality and safety. This
feedback loop ensures continuous improvement and high standards of care.
Medicolegal Support
In collaboration with the Legal department, MAQ offers
comprehensive medicolegal support. This includes policies for early detection and
resolution of potential medico-legal cases, as well as assistance with established
cases, helping specialists navigate complex legal and ethical situations confidently.
Clinical Risk Management
MAQ implements systematic protocols and monitors
quality indicators to minimise clinical risks. Regular clinical audits foster a culture of
continuous improvement, maintaining regulatory compliance, and ensuring that
patient safety is always a top priority.
By managing these critical aspects, the MAQ department ensures that our consultant specialists are well-supported in delivering high-quality, patient-centred care.
