We promote a patient-centred culture, prioritising quality of care and patient satisfaction in order to have an impact on the well-being of our patients and their families.

Our efforts to improve the quality of care to our patients involve integrating practices that are patient-centred, including the improvement of time spent and communication with patients.

All of our hospitals strongly believe that clinical excellence and the creation of value for our patients are best achieved through having a rigorous system of measurement, and by using this information to make continuous improvements. For instance, in 2007, the Parkway Pantai hospitals in Malaysia and Singapore embarked on the Enterprise Balanced Scorecard project. This Balanced Scorecard identifies key performance indicators and measurements in five strategic initiatives: People, Quality, Service, Finance and Growth.